What Speech Analytics Isn't Telling You
Traditional speech analytics tools, which have existed for over 20 years, don't tell you the full story of what is happening in your contact center. Discover what these tools are missing and how to make sure you get the data to improve your contact center and your non-contact center CX by using AI.
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Inside, discover:
- How speech analytics got its start 20+ years ago
- Key KPIs measured by these platforms
- 5 things speech analytics platforms miss in your customer conversations
- How the future of speech analytics is bridging the gap
- BONUS: A checklist of what to look for when considering a speech analytics platform