The Challenges
Moving Outsourcing to In-sourcing and Opening a New Business Unit
- RxSense outsourced 100% of their customer service and wanted to bring operations in-house for full control of the customer experience
- They were also in the process of going live with a net-new business unit, with a timeline of only 8 weeks
- They needed a solution with a quick time to implement that had breadth of innovation
- Lastly, they needed an agile partner who could move quickly and had the depth of knowledge to make the project a success
