Advanced Dialing Logic
Campaigns are easy to configure with advanced retry and completion logic supporting call exclusions and time zones.
Dynamic List Processing
List processing features include multi-number best time to call and specialized time of day - day of week rules.
Configurable Call Dispositioning
Dispositioning logic supports unified cross campaign rules for blended inbound and outbound. Logic also supports telephony results (busy, ring no answer, invalid number).
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Customer Success Story
A leading automotive brand required a flexible cloud contact center solution with a roadmap that met their needs today and in the future. They selected USAN as their partner to design and deploy an end-to-end CX solution featuring Amazon Connect and USAN Contact Suite for Amazon Connect.
USAN Jumpstart Package
All-in-one package that delivers a baseline Amazon Connect system setup to deliver live inbound and outbound traffic in 2 weeks. Configure up to 20 agents, 2 agent groups, IVR menu routing with prompting, and tagging of 5 pieces of data to be displayed on the agent desktop.
USAN Customer Service Solutions
System configuration and integration services include comprehensive outbound campaigns, self-service IVR, including LEX speech recognition, blended inbound and outbound routing, omnichannel communications, and deep integration and orchestration with back-end systems.